IT Outsourcing Agreement
Amended and Restated – January 10, 2025
List of Schedules, Exhibits, and Appendices
Schedule A Definitions
Schedule A Definitions Appendix A.2 Assigned
Contracts
Schedule A Definitions Appendix A.3 Assigned
Leases
Schedule A Definitions Appendix A.4 Contractor
Software
Schedule 1.2 Offeror's Proposal
Volume I Terms and Conditions
Volume II Technical
Volume III Price
Schedule 2.1 Transition Plan
Schedule 2.2 Termination Fees During Transition
Schedule 3.2 Form Bill of Sale
Schedule 3.3 Form Assignment and Assumption Agreement
Schedule 4.3 Operational Services
Schedule 4.3 Exhibit 4.3-1 Contractor's
Solution
Exhibit
4.3-2 Audio Video Conference Rooms Configuration and
Support
Schedule 4.4 Asset-Management
Upgrades-and-Enhancements
Schedule 4.8 Service Levels
Schedule 4.8 Exhibit 4.8-1 Special Service Level Requirement
Schedule 5 Invoices and Reports
Exhibit-5.1 Telecom Fees
Schedule 7.2 End-User Satisfaction Surveys
Schedule 7.3.1 Standards and Procedures
Manual
Schedule 7.6 Shared Resources
Schedule 8.1 License Agreement
Schedule 10.1.1 Contractor Key Personnel
Schedule 10.3 Relationship Management
Schedule 12.1.1 Information Privacy and Security,
CORI, CLETS, and County Facility Access
Exhibit 12.1.1-1 County Privacy Incident Report
Form
Exhibit 12.1.1-2 CORI-CLETS Training Request
Form
Exhibit 12.1.1-3 Employee-Volunteer Statement
Form
Exhibit 12.1.1-4 Private Contractor Management
Control Agreement
Exhibit 12.1.1-5 Federal Bureau of Investigations
Criminal Justice Information Services Security Addendum
Schedule 14.1 Approved Subcontractors
Schedule 16.1 Fees
Schedule 16.1 Fees Exhibit 16.1-1 Resource Unit
Price Summary
Schedule 16.1 Fees Appendix 16.1-1a Fees (Sample
Calculations)
Schedule 16.1-1 Appendix 1 New Site Install Variable
Components
Schedule 16.1 Fees Exhibit
16.1-2 Resource Unit Price Decomposition
Schedule 16.1 Fees Exhibit
16.1-3 Maximum Annual Fee
Schedule 16.1 Fees Exhibit
16.1-4 Labor Categories
Schedule 16.1 Fees Exhibit
16.1-5 Firm Fixed Price for Applications Maintenance &
Operations - Portfolio Applications
Schedule 16.1 Fees Exhibit
16.1-5b Firm Fixed Price for Applications Maintenance and
Operations
Schedule 16.1-6 Resource Unit
Price Summary Option Term
Schedule 16.1-6a Resource Unit Price Decomposition
Option Term
Schedule 16.1-7 ELA Pricing
Adjustments
Schedule 16.7 Benchmarking
Methodology
Schedule 16.8 Fee Reductions
Schedule 18.2 Third Party Contracts
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