Contact Us

Meet Now 7:30 AM - 5:00 PM, M-F	Meet Later	Live Chat Click "Need Help?" below
Customer Connect 24/7 Account Access	866-901-3212 7:30 AM - 6:00 PM, M- F Hearing Impaired TTY: 866-399-4096	Text Messaging Contact your case manager
SDPOP @sdcounty.ca.gov Parentage Opportunity Program (POP) Coordinator	HeretoHelp @sdcounty.ca.gov (After Hours)	Fax 858-866-8940 Lien Services Escrow/Title Companies

National City Office

Visit us in South Bay at 401 Mile of Cars Way, National City, CA 91950, 7:30 AM to 5 PM (Monday - Friday)

Kearny Mesa Office

Visit us in Central San Diego at 3666 Kearny Villa Road, San Diego, CA 92123, 7:30 AM to 5 PM (Monday - Friday)

Escondido Office

Visit us in North County at 649 W. Mission Ave., Escondido, CA 92025, 8 AM to 5 PM (Monday - Friday)

General correspondence mailing address

County of San Diego Department of Child Support Services
PO Box 122031
San Diego, CA 92112-2031

Intergovernmental Worker Resources

If you work for another child support agency, and need to reach a San Diego Intergovernmental case manager, please contact us at 866-901-3212 during the hours of 7:30 a.m. – 6:00 p.m. PST. After hours, please email: HeretoHelp@sdcounty.ca.gov

Complaints or concerns with your case

Complaint Resolution/Ombudsman Information

The Complaint Resolution/Ombudsperson Team can be reached at 858-650-5321 or fax 858-650-5280.

An Ombudsman can help you with:	An Ombudsman cannot help you with:
Customer Service Timeliness of service Payment and billing issues Decisions to close a child support case	Court-ordered amount of child support Past due payments Custody or visitation Decisions to close a child support case Determination of parental relationship Complaints about court services or commissioners

Learn more about the Ombudsperson Program.

Complaints about court services cannot be resolved by the local child support agency. See the Family Law Facilitator at the courthouse, an advocate, or a lawyer for help in resolving these issues.