Contact Us

Do you have questions about assistance programs?

Contact the ACCESS Customer Service Center for questions about public assistance like CalWORKs, CalFresh, MediCal, Cash Assistance for Immigrants (CAPI), County Medical Services, General Relief, etc.

To speak with someone on the phone, call (866) 262-9881, Monday through Friday from 7 a.m. to 5 p.m. (except County holidays).

For help in person, visit one of the County’s Family Resource Centers. Please note, all calls are routed through the ACCESS Customer Service Center at (866)262-9881.

Send ACCESS Customer Service an email.

Other frequently used contacts:

For questions or information about care and services for older adults, visit Aging & Independence Services online or call 800-339-4661.

For questions or information about getting help with mental health and substance abuse visit Behavioral Health Services online or call 619-563-2700.

For questions or information about children and family services and protective services visit Child and Family Well-Being online call the KidsLine at 877-792-5437.

For information about housing or rental assistance, visit Housing & Community Development Services online or call the general Information line at 858-694-4801.

Other important resources:

Crisis intervention and response services for those experiencing a behavioral health, mental health, or substance use crisis is available by calling the San Diego Access & Crisis Line at 888-724-7240.

For the Suicide and Crisis Lifeline, call 988.

Call 211 San Diego: For non-emergency health and social service assistance information and referrals.

Other questions:

For other questions for the Health and Human Services Agency, call 619-515-6555, Monday through Friday from 8 a.m. to 5 p.m. or email anytime.

To receive a response from your phone call or email, be sure to include your name and contact information and we will make every effort to respond to your inquiry as quickly as possible.

If you prefer to write a letter, you can address your questions or concerns to:

Health and Human Services Agency
County of San Diego
1600 Pacific Highway, Room 206
San Diego, CA 92101

While no in-person services are available at this location, your letter will be forwarded to the appropriate service you are seeking. For one of the location of the nearest in-person service center near you, click here.

General County questions:

To contact the County of San Diego for non-HHSA related information visit the County’s contact us webpage or call the County General Information Line 858-694-3900, Monday through Friday between 8 a.m. to 5 p.m.