Your Rights

Beneficiaries of Medi-Cal/Drug Medi-Cal have a right to receive medically necessary treatment services in both the Mental Health Plan (or MHP, for primary diagnosis of a Mental Health condition) and Drug Medi-Cal Organized Delivery System (DMC-ODS, for primary diagnosis of a Substance Use Disorder).  For a complete description of services, rights and responsibilities, please refer to the Beneficiary Handbooks for either the MHP or DMC-ODS.

When interacting with the County of San Diego, residents are entitled to interpretation services free of charge which are available in over 200 languages.

If you receive services and are not satisfied, you may file a complaint (known as a grievance) with the following programs:

If you do not agree with the County of San Diego’s decision regarding your treatment, you have the right to file an appeal.

If you still do not agree with the County of San Diego’s decision following an appeal, you have the right to file a state hearing.

For the Agency Compliance Office:

The Agency Compliance Office is responsible for dealing with compliance, privacy, or information security issues and ensuring standards, training and monitoring throughout Health and Human Services Agency. For more information about any of the Agency Compliance Office policies or procedures, to ask questions, or to report a concern or complaint, reach out to the appropriate Agency Compliance Office team.

Compliance Issues:

Compliance.HHSA@SDCounty.ca.gov: 619-338-2807

Privacy & Confidentiality Issues:

PrivacyOfficer.HHSA@SDCounty.ca.gov: 619-338-2808

Information Security Issues:

InformationSecurity.HHSA@SDCounty.ca.gov: 619-338-2634

 

For administrative information or to provide feedback about this page, send us an email.