FAQ's

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• What information is required to file a complaint?

  Code Compliance requires the reporting party to provide their name, address, and contact information, as well as the location and a brief description of the possible violation.  For noise complaints, please include your mailing address.

  Complaints can be submitted via the Tell Us Now app in both English and Spanish.

• If I file a complaint, will my information be kept confidential?

  Yes, the complainant’s information is kept confidential to the fullest extent allowed by law.

• My neighbor’s dog barks constantly. Who should I contact?

  To file a complaint regarding barking dog(s) on private property, please contact our complaint line at (858) 694-2705 or by email at PDS.CodeCompliance@sdcounty.ca.gov, or or submit it through our Tell Us Now app.

• Who do I call if there are rats and roaches on my property or my neighbor’s property?

  To file a complaint regarding rats, mice, or roaches on a property, you may contact the Department of Environmental Health & Quality, Vector Control at (858) 694-2888 or by email at vector@sdcounty.ca.gov.

• Who do I contact regarding complaints about substandard rental units?

  Rental units are regulated by the Food and Housing Division within the Department of Environmental Health & Quality. They can be contacted at (858) 505-6903, or by email at fhdutyeh@sdcounty.ca.gov

• How do I file an appeal of a citation or notice I received from Code Compliance?

  Please visit our Filing an Appeal page to understand the various appeal processes.

• How do I find out what the zoning regulations are for my property?

  Please click here to access the Property Summary Report for zoning details. For further assistance and information, please contact the County’s Zoning Division at (858) 694-8985 or PDSZoningPermitCounter@sdcounty.ca.gov where they can answer any questions about zoning, uses, and permits.

• How do I find out if there is an open code compliance case on my property?

  You can research your property for using Acclea Citizen Access located here. For further assistance, please visit our Contact Us page for more information on how to reach us.

• A property I am attempting to buy has an existing violation on it. How can I get it resolved?

  Each violation is unique. To receive more information on how to resolve a violation, please contact us at PDS.CodeCompliance@sdcounty.ca.gov.

• I wish to purchase a vacant property with no established home or use. How can I use my property?

  Please contact the County’s Zoning Division at (858) 694-8985 or PDSZoningPermitCounter@sdcounty.ca.gov to obtain information regarding allowed uses and what type of permits may be required.

• Who do I contact regarding questions on building permits?

  County Building Services can be contacted at (858) 565-5920, toll-free at (888) 336-7553, via email at PDSBuildingPermitCounter@sdcounty.ca.gov or online here.

• How do I know if I am filing a Code Compliance complaint to the correct jurisdiction?

  County Code Compliance only enforces in the unincorporated area. Please click here to determine if you are in the unincorporated area or need to contact your city’s Code Compliance department instead.

• How do I request a second opinion regarding my Code Compliance case?

  Please click here if you would like to request a Project Issue Resolution meeting with Senior County Management.

• How much grading is allowed prior to needing a permit?

  Please refer to the County of San Diego Grading Ordinance for information on when a grading permit is required.  Generally, grading over 200 cubic yards and/or cuts and fills over 8 feet require a permit. 200 cubic yards is approximately two 40-foot standard-sized sea cargo containers or 20 Super-10 dump-trucks.

• Who do I contact regarding floodplain and floodway concerns?

  Please visit the Department of Public Works Flood Control Division for more information.