Mental Health Outpatient Services
Case Management Services
Case Management services support recovery efforts for participants who are managing ongoing mental health conditions by identifying and coordinating a range of resources to help people achieve their goals. In-person services are primarily delivered in the field at the person's preferred location however, participants may be seen in the office on occasion.
Depending on the need, services may include:
- Symptom management,
- Assistance with housing (including board and care and transitional housing),
- Care coordination,
- Connection to medication management,
- Life skills training,
- Assistance with basic needs including food, clothing, shelter, and medical care,
- Educational and vocational planning, and
- Connection to other resources as needed (e.g., benefit access, legal, recreational and social supports including community-based spiritual supports, etc.)
Community Toolkit
Expand the library of outreach materials below for community use.
Learn More
To see if Case Management services are right for you or a loved one, contact:
- Optum's Single Point of Access Team by calling (800) 842-2652 Monday-Friday, 8am-5pm, or
- Any of the programs directly listed in the table below.
Participants must be ages 18+ with a long-term mental health or co-occurring substance use condition and currently within the San Diego County Behavioral Health System.
If you're a behavioral health provider, all referrals to Case Management begin by submitting a Referral Form located on the Optum Single Point of Access website. Call (800) 842-2652 or email SD_ReferralCenter@optum.com during business hours for more information.
In addition to Case Mangement, we also offer other outpatient mental health services for adults who have a higher level of need. Visit our Behavioral Health Clinics or Assertive Community Treatment program webpages for more information.
Case Management Programs
Contact any of the programs listed below for more information. For programs without 24/7 on-call availability, a voicemail can be left after hours, or immediate help can be provided by calling the Access & Crisis Line (888) 724-7240.
| Region, Neighborhood of Office Location | Program | Address and Phone | Business Hours |
|---|---|---|---|
| North Central Region, Bay Park |
Serving ages 18-59* | 1250 Morena Blvd, 2nd
Floor, San Diego, CA 92110 Phone: (619) 692-8715 Fax: (619) 275-7340 | 8am-5pm | Monday-Friday |
| North Central Region, Mission Gorge/Allied Gardens | Telecare AgeWise Older Adult SBCM Serving ages 60+ | 6160 Mission Gorge Rd, Suite 108, San Diego, CA
92120 Phone: (619) 481-5200 Fax: (619) 481-5217 |
8am-5pm | Monday-Friday 24/7 on-call availability |
| North Inland Region, Escondido | TURN Behavioral Health Services Serving ages 18-59* | 1955 Citracado Parkway, Suite 300,
Escondido, CA 92029 Phone: (760) 294-1281 Fax: (760) 888-2175 | 8am-4:30pm | Monday-Friday 24/7 on-call availability |
| East Region, El Cajon | Serving ages 18-59* |
1000 Broadway, Suite 100, 1st Floor, El Cajon, CA
92021 Phone: (619) 401-5424 Fax: (619) 401-5424 |
8am-5pm | Monday-Friday |
| South Region, Nestor | Maria Sardiñas Wellness Recovery Center Serving ages 18+ | 1465 30th St, Suite K, San Diego, CA
92154 Phone: (619) 428-1000 Fax: (619) 428-1091 |
9am-5pm | Monday, Tuesday, Thursday, and Friday 11am-7pm | Wednesday |
| South Region, Chula Vista | South Bay Guidance Wellness Recovery Center Serving ages 18+ | 1196 3rd Ave, Chula Vista, CA
91911 Phone: (619) 427-4661 Fax: (619) 426-7849 |
9am-5pm | Monday, Tuesday, Wednesday, and Friday 11am-7pm | Thursday |
*As clinically appropriate, clients of these programs will transition to Telecare AgeWise program upon turning 60 years of age.
Strengths-Based Case Management Art Show
Produced by County-Operated SBCM Program Team
The use of art therapy has been shown to help manage symptoms and is a powerful medium for a person to share their story. Held multiple times throughout the year, the Case Management Art Show was founded on honoring those living with behavioral health conditions and shining a healing light on their stories through the inspiring art they create. An array of fine art mediums are featured such as paint, charcoal, clay, watercolor, poetry, and more. Check out this video from past events.
Are You a Student?
The County-Operated SBCM Program has unique partnerships with several local universities where master’s level students can learn from Behavioral Health Services staff as part of their curriculum. Students will acquire the professional ethics, attitudes, knowledge, and skill set which defines our profession of social work, counseling, and behavioral healthcare. For more information, please email bhsworkforce.hhsa@sdcounty.ca.gov and inquire about intern opportunities in County Case Management programs.
Not sure where to start?
Call the Access and Crisis Line (ACL) at 1-888-724-7240 to speak to an experienced counselor who can help find the right service for you or someone you care about. The ACL is operated 24 hours a day, 7 days a week with support available in over 200 languages. Live chat and other resources are available through the ACL website or up2sd.org.
If you are experiencing an emergency, please call 911.
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